Got call from customer saying that their Internet is slow and sometime drop out. And wanted to have a check. Well for case like this, I would suggest best to go and approach the ISP (You service provide) as more then 60% is due to the Service provide doing some work on the Exchange end or mis-configuration. And they are able to resolve it in very short time. But by getting us down, we still assist you to liaise with your service provide to resolve the issue. Which in the end you actually pay something extra. Although i charge min for that sometime but still incurred some cost in your monthly expenses. As we can’t go down without a basic fees or do it FOC because of the time spend. So is best to check the ISP and make sure isp acknowledge that nothing is wrong in their end and something is wrong with the PC before giving us a call.

Hickural